Online Charity & Non Profit Fundraising Services

FAQ


QuestionsQ: What charities are listed on iDonate.ie

To view a list of Charities go to http://www.idonate.ie/search-charity.html . If a charity is not listed then invite them to join - http://www.idonate.ie/invitecharity.html   


Q : Is iDonate.ie only for Registered Charities ?
No. We are open to Registered Charities and Not For Profits Organisations (NFPs). Both charities and NFPs will be checked to ensure they are eligible to avail of iDonate services.


Q: What charges do Charities Pay?
We do not charge any setup fee or ongoing monthly fee to Charities & NFPs who use our services. In order to provide the service , iDonate.ie charge a small 2% fee on donations made online. Each donation is also subject to a flat 3% transaction fee in order to cover costs incurred from Credit Card charges, payment processor, bank fees and VAT.


Q : How are Payments processed?
All payments are processed via Realex Payments. Realex is fully PCI compliant to the highest level of PCI, and was one of the first PSP’s in Europe to deliver this with Level 1 certification achieved in October 2003. Realex Payments appeared on the VISA website as a case study on implementing the PCI DSS. For more info please visit http://www.realexpayments.com .
iDonate also have a SSL in place to ensure your credit card details are protected at all times.


Q: Do you store Credit Card Details.
No Credit Card details will ever be stored by iDonate.ie . All Credit Card details are passed securely to Realex Payments via SSL (Secure Socket Layer).


Q: When will the charities receive donations?
We transfer all monies received each month to charities bank accounts during the first week of the month following the donations. Donations to fundraising pages are transferred to charities month to month. We do not hold funds until the event completes.


Q: Are my donations eligible for Tax Relief ?
If a donor gives more than €250 donation to charity, either in the form of a lump sum payment or by way of direct debits / standing order, where the amount for the year is more than €250, the donation may qualify for tax relief. For further details on Tax Relief please click here.

Q: Does iDonate comply with the Governance Code
iDonate will be fully compliant with the Charity Governance Code.

Q: I am unable to Login?
Fundraiser / Donor – Please use the Forgot Password Option. http://www.idonate.ie/forgotpassword.html
Charities/ NFP – Please use the forgot password option on http://www.idonate.ie/admin/
I you still have issues with logging in then email us – support@idonate.ie

Q: How do I create a Team Page
Are you part of a group of friends taking part in an event? Then why now create a team page. Once you have your page created you can then create a Team Page. From your Account go to My Teams and follow the simple steps. More Details...

 

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