Our aim is to ensure our donors and fundraisers are always 100% satisfied when using the platform. But sometimes we may miss the mark. If you have any complaints about any aspects of our platform or service, please contact us straight away so that together, we can resolve the issue as best we can.

Email us at: [email protected] with as much detail as you can provide.

We aim to deal with complaints within 3 business days. If we cannot fulfil this goal, we will aim to get back to you with a final response within 15 working days. Of course, there may be exceptions, and in these cases we will keep you updated and aim to come to a resolution within 35 working days.