At iDonate, our aim to ensure our donors and fundraisers are 100% satisfied when using the platform. If you have any concern about any aspects of our platform or serivce, please contact us straight away so that together we can resolve any issue you might have.

Email us at: [email protected] and let us know the details of the issue.

If your issue cannot be dealt with within 3 business days we will contact you to let you know. We will aim to get back to you with a final response within 15 working days. Of course, there may be exceptions, and in these cases we will keep you updated and aim to come to a resolution within 35 working days.